Refund policy

Return & Refund Policy

Because most Divine Grit pieces are made to order specifically for you, we generally cannot accept returns or exchanges for change of mind, incorrect size selection, or buyer’s remorse. If your order arrives damaged, defective, misprinted, or incorrect, we’ll make it right.

Eligibility: Damaged, Defective, or Incorrect Orders: If something arrives damaged, defective, misprinted, or you receive the wrong item, please contact us as soon as possible with your order number and photos of the issue. We’ll review it and arrange a replacement or refund when appropriate.

Made-to-Order Items: Most Divine Grit products are created specifically for you after your order is placed. Because of this, we cannot accept returns or exchanges for ordering the wrong size, choosing the wrong color, or simply changing your mind. Please review product details and sizing information carefully before ordering.

Damaged or Incorrect Items: If we confirm that your item arrived damaged, defective, misprinted, or incorrect, we’ll arrange a replacement or refund at no additional cost to you.

How to Report a Problem: Email hello@divinegrit.us with your order number, a description of the issue, and clear photos showing the problem. Please contact us before sending anything back. Items returned without prior authorization may not be accepted.

Refunds: Refunds: If a refund is approved, it will be issued to your original payment method. Once processed, your bank or credit card company may take additional time to post the refund to your account.

EU Customers: If your order is delivered to a country where applicable consumer-protection laws provide a statutory right of withdrawal, those rights still apply. For eligible European Union orders, this generally includes the right to cancel or return an order within 14 days of receiving it, subject to applicable exceptions and legal requirements.